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Microsoft Dynamics CRM

Dynamics 365 – Duplicate a Business Rule

By CRM, Microsoft Dynamics CRM No Comments

This tip is for all the folks who have had to create multiple, similar Business Rules at once. It is so easy to miss, but it actually is possible to duplicate and edit a Business Rule! This really is a time-saver–especially when multiple Business Rules contain similar steps or variables. The only catch is, the Business Rules must be contained in the same Entity. We’ll jump right in with an example. Read More

Dynamics 365 – What to do When VoC Survey Responses Aren’t Being Received

By Microsoft Dynamics CRM 4 Comments

If you’re a user of the Voice of the Customer feature in Dynamics, you might know that Microsoft Azure occasionally acts up and prevents survey responses from being received & visible in Dynamics. You wait hours for survey responses that should be there, but just…aren’t. Thankfully, there’s a way for us to go in the back and kick the service into action again. Read More

Dynamics 365 – Add an Image to an Email or Email Template

By Microsoft Dynamics CRM 3 Comments

Hello again! This quick tip will allow you to add images to your emails & email templates in Dynamics 365.  This is particularly handy for promotional emails and images in signatures.

There is a catch, though–the image MUST be hosted on a publicly-accessible URL. Unfortunately, this means HTTPS won’t cut it, which rules out using Web Resources. If you end up doing a Google image search to find the image (helpful for logos), be sure to use one with a reliable host. This helps minimize the risk of the image suddenly disappearing in the future! Alternatively, you could visit your organization’s website, right-click, and select “view source”  or “view page source” and begin sifting through the .jpg or .png files with ctrl+F. Read More

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