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Microsoft Dynamics CRM

Microsoft Dynamics 365 – Redesigned Documentation Website

By Microsoft Dynamics CRM
Earlier this summer, Microsoft quietly updated the documentation website for Dynamics 365. As someone who is constantly looking at Dynamics documentation, this was a welcome update and the organization is greatly improved. Microsoft articles are a good resource for general questions (eg. How do I create a new Personal View?), so take note of the below site:

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Dynamics 365 – Duplicate a Business Rule

By CRM, Microsoft Dynamics CRM

This tip is for all the folks who have had to create multiple, similar Business Rules at once. It is so easy to miss, but it actually is possible to duplicate and edit a Business Rule! This really is a time-saver–especially when multiple Business Rules contain similar steps or variables. The only catch is, the Business Rules must be contained in the same Entity. We’ll jump right in with an example. Read More

Dynamics 365 – Add an Image to an Email or Email Template

By Microsoft Dynamics CRM

Hello again! This quick tip will allow you to add images to your emails & email templates in Dynamics 365.  This is particularly handy for promotional emails and images in signatures.

There is a catch, though–the image MUST be hosted on a publicly-accessible URL. Unfortunately, this means HTTPS won’t cut it, which rules out using Web Resources. If you end up doing a Google image search to find the image (helpful for logos), be sure to use one with a reliable host. This helps minimize the risk of the image suddenly disappearing in the future! Alternatively, you could visit your organization’s website, right-click, and select “view source”  or “view page source” and begin sifting through the .jpg or .png files with ctrl+F. Read More

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