In the years that we’ve been implementing Zoho, I’ve discovered something: people blow off Zoho training.
Yes, that’s right. It gets blown off. Sure, clients will talk a good game. They’ll tell me how important it is. They’ll say how “committed” they are. But it never really happens.
Why? It’s because training is usually left until the end. First you get the software installed and set up. Then you import data. Then you customize and integrate and configure and test and launch and…oh yeah…I guess now it’s time to train. Except when you get to that point, oftentimes, there’s no time left. Or money in the budget. So training gets significantly reduced. Or entirely ignored.