If you’re a user of the Voice of the Customer feature in Dynamics, you might know that Microsoft Azure occasionally acts up and prevents survey responses from being received & visible in Dynamics. You wait hours for survey responses that should be there, but just…aren’t. Thankfully, there’s a way for us to go in the back and kick the service into action again.
Head on over to the Solution by going to Settings-> Customizations-> Solutions:
Find Voice of the Customer either by searching, or sorting one of the columns (just click on the column header) and open it:
You should see this new window. Select the “Retrigger Response Processing” Option, and wait up to 15 minutes for your survey responses to roll in:
Questions & Comments down below!
